FAQ

No. Anyone can give or request items. We do not check requesters’ identity or finances. We encourage givers to read each request carefully and consider those who need it most.

Not at the moment. Both sides arrange the handover themselves. For large items, the receiver arranges transport.

It is completely free. The platform charges nothing. If anyone asks you to pay in the name of GiveHK, please contact us immediately.

No. Food, medicine, medical devices, and anything regulated or unsafe cannot be given. See the community rules for details.

iPhone: open givehk.com in Safari, tap the Share button at the bottom (a square with an upward arrow), then choose “Add to Home Screen”. Android: open givehk.com in Chrome, tap “⋮” at the top right, then choose “Add to Home screen” or “Install app”. The GiveHK icon will appear on your home screen and open full screen like an app, with no App Store download.

No. The giver reads each request and the pickup arrangements, then decides who receives the item.

No. You have only been allocated the item when the giver chooses you, the item shows as “Reserved” and you receive a notice in Messages.

Up to five requests in any seven days. Requests that are declined, or that you withdraw yourself, do not count.

Yes. Please say in your note who it is for and how it will be used. You are responsible for arranging and attending the handover.

First check with them by message. Givers can tap “Reopen” and choose someone else. If someone repeatedly fails to show up or behaves inappropriately, use the Report button. Accounts that repeatedly miss handovers may be restricted.

We cannot verify everyone’s situation. Requesters should describe their use honestly, and givers can ask more by message.

Email [email protected]. After verifying your identity, we will delete your account and related data.